By placing a deposit on a fursuit by AlphaLyncis, all customers agree to the policies outlined in these terms of service. Please see FAQ to get a better idea of my process for each suit part! Last updated: 9/01/22 (increased time of validity for price quotes)
Other things to note:
- General
- The client must be 18 years of age or over to commission, and be able to provide proof of identification
- AlphaLyncis can make free minor repairs on costumes if the damage is due to normal wear. AlphaLyncis may decline or charge a fee for repairs to damage that's severe, not obviously caused by normal wear, or if the costume is over a few years old. The buyer is responsible for all shipping costs.
- Once the client's commission is approved and they're placed on the queue, the character or its design cannot be changed. The design must match the agreed upon concept art.
- Progress photos will be sent fairly regularly
- At this time, AlphaLyncis does not work with deadlines. Completion estimates are never guaranteed! The customer will be informed of any major delays.
- AlphaLyncis reserves the right to cancel a commission at any stage of the process if the commissioner is very rude, threatening, or otherwise unreasonable.
- AlphaLyncis will complete costumes in order on the Trello queue, but may work on some at the same time.
- Payment
- Price quotes are valid for up to 6 months
- An initial deposit of 30% of the total price is required to be added to the queue.
- In the event of customer cancellation, the down payment is non-refundable. In the event of artist cancellation, 100% will be refunded. Once the costume is started, 50% of the payment is non-refundable. If the patterning and sewing process of the costume has started, 80% is non-refundable. If the customer cancels while their commission is in progress, whatever has been finished can still be shipped to them (not including extra materials). Once the costume is completed and mailed off, it cannot be refunded. Individuals who attempt Paypal claims or unlawful charge-backs will result in a permanent blacklist and public beware, and the costume will either be resold or reported as stolen.
- All costs including shipping must be paid for in full before the costume can be shipped/delivered.
- Quotes do not include shipping. Shipping must be paid for by the client after the commission is completed, packed and weighed.
- Payment plans can be arranged if discussed prior to placing an order. A payment plan can last up to 3 months. A $50 late fee may be added for each month afterwards, or the commission may be cancelled.
- Paypal is the only acceptable method of payment at this time
- Shipping
- All costumes are shipped through USPS or UPS, and can be shipped both within the US and internationally
- International customers are responsible for any local taxes/customs fees incurred. Alphalyncis is not responsible for these, nor able to accurately determine what they might cost. The full price for all items will be listed in insurance and custom forms.
- Shipping is not included in quote price. Shipping must be paid for by the client once the commission is completed, packed, and weighed.
- AlphaLyncis is cannot ship to countries that require sellers to pay a VAT at this time.
Other things to note:
- I have 2 cats that have access to my workspace, and projects will inevitably make contact with their fur while working. Let me know beforehand if you have an allergy to them so I can take extra care in vacuuming and cleaning the suit before shipping!